Brisbane Financial Education Hub
How We Protect Your Information
Last updated: March 2025
At lorenquastio, we collect information that helps us provide better financial analysis services to our clients. This includes personal details you share when contacting us, usage data from our website, and information gathered through our educational programs.
We only collect information that's necessary for providing our services and maintaining meaningful professional relationships with our clients across Australia.
Your information helps us deliver personalised financial analysis education and maintain professional service standards. We use this data to improve our programs and communicate effectively about opportunities that match your interests.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Service delivery and communication | Contact details, preferences | Legitimate business interest |
| Educational program management | Learning progress, participation | Contract performance |
| Website improvement and analytics | Usage patterns, technical data | Legitimate business interest |
We never use your information for automated decision-making or profiling that could significantly impact your opportunities or experiences with lorenquastio.
lorenquastio doesn't sell your personal information to third parties. We only share data with trusted service providers who help us deliver our educational programs and maintain our platform security.
Our sharing principles: We work with payment processors for course fees, email service providers for communications, and cloud hosting services for data storage. All partners sign strict data protection agreements and operate under Australian privacy regulations.
If we need to share information for legal compliance or business transfers, we'll notify affected individuals according to Australian Privacy Principles and provide clear information about any changes to data handling.
Australian privacy legislation gives you specific rights regarding your personal information. We've designed our processes to make exercising these rights straightforward and transparent.
To exercise these rights, contact our privacy team directly. We respond to all requests within 30 days and provide clear explanations when requests cannot be fulfilled due to legal or business requirements.
We implement comprehensive security measures to protect your information from unauthorised access, alteration, or disclosure. Our approach combines technical safeguards with administrative procedures and regular security assessments.
Security measures include encrypted data transmission, secure server infrastructure, access controls for staff members, regular security audits, and incident response procedures. We also maintain cyber insurance and follow industry best practices for financial services data protection.
While we can't guarantee absolute security, we continuously update our protection measures and promptly address any identified vulnerabilities. All staff receive privacy training and sign confidentiality agreements.
We keep your information only as long as necessary for legitimate business purposes or legal requirements. Different types of data have different retention periods based on their purpose and regulatory requirements.
| Information Type | Retention Period | Deletion Process |
|---|---|---|
| Contact inquiries | 2 years from last contact | Automatic deletion |
| Educational records | 7 years after program completion | Secure disposal |
| Website analytics | 26 months | Automatic anonymisation |
When deletion occurs, we remove information from all active systems and ensure secure disposal of any physical copies. Backup systems are also updated to remove deleted information according to our backup retention schedule.
Our website uses cookies and similar technologies to improve user experience and gather analytics about site usage. Most cookies we use are essential for basic website functionality, while others help us understand how visitors interact with our content.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality, but won't prevent you from accessing our main content or contacting us about our services.
lorenquastio primarily stores and processes data within Australia using local service providers. When we use international services for specific technical functions, we ensure appropriate safeguards are in place to protect your information.
Any international transfers comply with Australian privacy requirements and include contractual protections, adequacy determinations, or other appropriate safeguards. We maintain records of all international data flows and regularly review these arrangements.
We review and update this privacy policy regularly to reflect changes in our services, technology, or legal requirements. When significant changes occur, we'll notify affected individuals through email or prominent website notices.
Minor updates like clarifications or formatting changes may be made without individual notification. However, any changes affecting your rights or how we handle your information will always include direct communication to registered users.
Previous versions of this policy are available upon request, and we maintain records of all changes for transparency and compliance purposes.
For privacy-related inquiries, data requests, or concerns about how we handle your information, contact our privacy team directly.
Address: 2/1 Achilles Dr, Brisbane QLD 4127, Australia
Phone: +61402978667
Email: info@lorenquastio.com
We respond to privacy inquiries within 30 days and work with you to address any concerns about your personal information or our privacy practices.